CH 5. PERSONALITY AND VALUES
The success of any organization depends on personalities and values of its stakeholders. The whole face of an organization will be described by how each employee reacts to or interact with each other or with clients. These kinds of reactions or interactions describe personality. Consequently, the personality of a person is modeled by values. Values in an organization would refer to an employee’s conviction towards a specific mode of conduct (Robbins, Judge, and Breward 64). There are many aspects of personality and values that come with every individual in an organization, and which are all critical in-service delivery.
Working in an institution which provides healthcare to patients, the vital role of personality and value cannot be understated. I have to display a character that motivates positive interaction with the patients. An outgoing and sociable health practitioner earns the trust clients and enables them to share their difficulties. Patients will always feel withdrawn when one is introversive, given to unguided emotions and subjects. Heads of such institutions would, therefore, go for an averagely conscientious, emotionally stable people who are open to experience. Such kind of personalities interact with clients and offer more efficient services.
In the same institution, the type of personalities also affects the interaction among employees. While more emphasis would be laid on the officer-client relation, the kind of communication between one employee and another are vital factors in the attainment of overall goals. Managers should seek a highly self-monitoring, risk-taking and a proactive personality for the realization of institutional goals.
Lastly, both terminal and instrumental values of a person should also marry with institutional values or the requirements of a particular organization. Incongruence between personal attributes and values of an organization leads to discomfort and lack of quality. In an institution which offers an essential service as healthcare, the personnel manager should feel an obligation to ensure that employees are motivated to perform their duties.
Work cited
Robbins, Stephen P, and Timothy A. Judge. Essentials of Organizational Behavior. Pearson Education Limited, 2016.
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